FAQs

1. How do I place an order?

Browse our collection, choose your preferred item and size, then click “Add to Cart.” When you're ready, proceed to checkout and follow the instructions to complete your purchase.

2. Can I modify or cancel my order?

Orders are processed shortly after they are placed. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to assist before the order is processed.

3. Do you ship within the United States?

Yes. Mierelle provides products and services for customers across the United States.

4. How much does shipping cost?

Orders $40 or more — Free Standard Shipping
Orders under $40 — $8 Standard Shipping Fee

Shipping costs will be displayed at checkout before payment.

5. How long does shipping take?

Orders typically require 1–3 business days for processing. Estimated delivery time within the United States is usually 5-10 business days depending on the shipping carrier and destination.

6. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can track your package online.

7. What is your return policy?

If you are not satisfied with your purchase, you may request a return within 14 days of delivery. Items must be unused, unwashed, and in their original condition with tags attached.

8. How do I request a return or refund?

To start a return, please contact our support team and provide your order number and reason for return. Our team will guide you through the return process.